Senior Salesforce Administrator
In your cover letter below please address why you want to work for TSA Riley.
This role supports TSA Riley's internal Salesforce ecosystem, which includes Salesforce, Certinia PSA & ERP, Marketing Cloud and Sage People
Hello
TSA Riley is a global project consultancy of 1,000 experts with experience across all stages of the project lifecycle. Our mission is to help our clients and communities realise the transformative power of their built assets. At TSA Riley, a road is more than asphalt, it’s how we get home to our families. A school provides more than an education, it’s where we set the direction for our future.
We help our clients enhance public and private property, buildings and infrastructure for our collective future. Our commitment to creating positive impact drives our mission to create spaces and places where people connect, learn, live, heal, protect, shop, work, and travel.
TSA Riley has offices in Australia, New Zealand, South-east Asia, the United Kingdom and Ireland. Across our locations we aim to inspire, support and empower our people to grow at a pace that surprises them.
Our industry-leading benefits, diverse growth opportunities, engaging social activities, award-winning learning and development programmes and comprehensive Diversity, Equity & Inclusion initiatives are designed to support you at every stage of your career journey.
Please visit us at tsariley.com to learn more about our story.
About the role
The purpose of this role is to administer TSA Riley's internal Salesforce ecosystem, which includes Salesforce, Certinia PSA & ERP, Marketing Cloud and Sage People. The role will focus on leveraging these technologies to build customised solutions that support business requirements, drive key business decisions, and ensure the quality and performance of these solutions. The successful candidate will be a key systems administrator, collaborating with the team to maintain and enhance 'Henri' in a way that aligns with our core business processes and supports our ongoing growth.
This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment. You will apply your technical expertise to provide leadership and guidance within the team, helping to ensure that the platform evolves to meet our strategic goals.
Key Responsibilities
- Provide ongoing technical support and troubleshoot Salesforce-related issues to ensure smooth platform operation.
- Working closely with other Salesforce Administrators across the group.
- Collaborate with stakeholders to gather business requirements and translate them into technical specifications.
- Develop, implement, and maintain Salesforce applications, integrations, and customisations.
- Ensure the quality, performance, and optimisation of Salesforce solutions through rigorous testing and continuous improvements.
- Stay current with industry best practices, and emerging trends to ensure the platform remains at the forefront of innovation.
- Identify opportunities to leverage Salesforce to enhance business processes, productivity, and scalability, making recommendations to support rapid organisational growth.
- Manage day-to-day administrative functions, including user account maintenance, custom object creation, field management, and page layout configuration.
- Support the development of training materials and provide training and assistance to both new and experienced end-users.
- Design and build custom reports, dashboards, and workflows to meet business needs and performance goals.
- Ensure regulatory compliance, data integrity, and security are maintained at all times.
- Salesforce Advanced Administrator CRT-211 certification.
- Strong understanding of Salesforce architecture, data model, and security.
- Minimum 5+ years of development experience on the Salesforce platform.
- Demonstrated experience participating in all phases of Salesforce.com, including requirements gathering, planning-analysis-design, architect-build-deploy, and ongoing support.
- Proven ability to define systems strategy, develop requirements, design and prototype solutions, test, train, define support procedures, and implement practical business solutions.
- Excellent problem-solving skills with strong attention to detail.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Experience in the professional services sector is preferred.
Why choose TSA Riley?
Your TSA Riley career promises personal growth, professional excellence, and a welcoming, inclusive workplace.
Here's why joining TSA Riley is a great choice:
- Certified ‘Great Place To Work’: This recognition reflects our unwavering commitment to fostering a positive and supportive workplace culture. We have achieved this certification 4 times in a row.
- Award-winning learning and development: We're proud to set the standard for excellence and innovation in professional development. In 2023, we were awarded the ‘Best Learning and Development Program’ award at the HR Awards, Australia.
- Diversity, Equity, & Inclusion (DEI): We lead the industry with our comprehensive DEI program, and were finalists in the ‘Best Diversity, Equity, and Inclusion Program’ HR Awards category in 2023.
- Hybrid working: Work-life balance is vital - we understand that life happens. We offer hybrid working arrangements and create opportunities for in-office collaboration whenever possible.
- Comprehensive benefits, rewards and recognition: Our benefits program goes beyond the ordinary. We provide exceptional support, growth opportunities, recognition, and rewards, including additional leave, discounts, and perks.
- Career growth and opportunity: Joining us means opening the door to incredible career opportunities. We operate in a diverse range of sectors and service lines, including Project Management, Advisory, ESG, Cost Management and Asset Management, all over the world. We encourage your engagement with thought leadership, industry events, and internal opportunities including DEI, Reconciliation and cultural awareness and more.
- Digital excellence: We prioritise productivity, connectivity and cyber security across our systems and technology to stay at the forefront of our industry. This commitment ensures that our people have the technological tools and resources necessary to excel and focus on what you do best.
At TSA Riley we celebrate diversity and welcome individuals from all backgrounds. We are committed to creating an inclusive and equitable workplace. If you require any accommodations or assistance during the recruitment process, please do not hesitate to contact us at [email protected]