Smart Strategy, Stronger Communities

Northern Rivers Housing

Sectors
Housing
Services
Strategic Asset Management
Smart Strategy, Stronger Communities

Over 900 properties and 1,700 tenancies - supporting those who need it most.

Northern Rivers Housing (NRH) is a people-first organisation, committed to delivering fair and equitable housing across its community. Now the largest Community Housing provider in the Far North Coast of New South Wales, NRH needed a strategic plan that could keep pace with growing demand and economic pressures.

That’s where TSA Riley stepped in. Our Asset Management team partnered with NRH to future-proof their property portfolio.

Through a Strategic Asset Management Plan (SAMP), we delivered a clear roadmap backed by strategic insight and industry best practice - empowering NRH to uplift their portfolio and continue delivering impact where it matters most.

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Strategic Considerations

From accessible design to crisis-responsive housing, NRH is committed to meeting the diverse needs of its community. Housing delivery is complex - each property must respond to intersectional challenges faced by tenants and provide value. The TSA Riley team conducted a rigorous assessment of people, processes, data, and systems to enable key improvements and establish an evidence-based trajectory forward.

A Tailored Approach

Through collaborative workshops, TSA Riley co-designed solutions that aligned with NRH’s vision. Our expertise, paired with human-centred communication, helped unlock new opportunities for strategic alignment.

The result? Tangible, long-term benefits for both the organisation and the community it serves.

Led by Northern Rivers Lead, Emma Viljeon, and our National Asset Management Lead, Rose Iversen, the SAMP goes beyond business growth. It’s about ensuring the long-term sustainability of quality housing for a cause that directly affects the lives of vulnerable people.

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